Shipping Policy

Thank you for visiting and shopping at Cloude9Customs. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All standard orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

Non standard orders (anything that is custom made, 3D printed or is fabricated) will be processed with 1-3 weeks. We endeavour to process these as quickly as we can and will process quicker if possible. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Cloude9customs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy

We currently do not ship outside the U.K but if you do wish to purchase from out side the UK please either visit our Ebay store or set up a Forward2Me account.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.